Frequently Asked Questions
Do you keep garage doors in stock?
We keep a small number of the more common garage doors in stock. However due to the vast number of combinations and variations of size, make, model, style and colour, we will order your door direct from the manufacturers.
What will happen to my old door?
Unlike some of other companies, we will dispose of your old garage door for free and in an environmentally friendly way. Any recyclable material will be separated and taken to the appropriate places to remove the amount of waste going to landfill.
Are you installers sub-contracted?
All of our staff are full-time employees, we do not use sub-contractors.
How quickly can you install a new door?
Some doors are available within 2-3 weeks for example steel up and overs and roller shutter garage doors. Other more bespoke doors will be on a lead time of 6-8 weeks. We will, however, always make you aware of the estimated lead time before placing an order.
How long does an installation take?
Different types of doors will take different amount of time to install. Usually installation will be completed with 2-4 hours per door.
Do you still work in bad weather?
Yes, we do still work in bad weather as long as it is safe to travel to and from you, and while working. If at any point we are unable to work due to the weather we will notify you as soon as possible.
What type of doors do you install?
We install a wide range of garage doors including up and overs, roller shutter, sectional and side hinged garage doors, with options for electrical automation on most doors. We can also provide a range of side personnel garage doors.
Do you cover my area?
We like to work locally to our customers so that we can provide the best possible service. Here are our locations.
Brighton, Crawley, Slough, Newbury, Guildford, Camberly, Southampton, Basingstoke and Farnborough.
Contact us directly and we can confirm if we cover your area.
Can we book an installation date when ordering?
As most of our doors are ordered direct from the manufacturer, once we have received the door then we would contact you to book an installation date.
How long does a quote last for?
A quote will last for 6 months from the date of issue.
Are there any additional costs?
Once we have provided you with a quote, there will be no additional cost.
Can I re-schedule an appointment?
Yes, if you need to change an appointment, please let us know and we can re-arrange the appointment for the next convenient time.
Can you automate my existing garage door?
Most doors can be automated, we can arrange to send an engineer or surveyor to check if you garage door is compatible with electronic automation.
Do you repair anything on a garage door? (can my garage door be repaired)
As long as the replacement parts are available from our suppliers, we are able to repair most garage door mechanisms and frames. We also hold many of the more common part within our own stock.
How much does a repair cost?
Each repair is different and therefore it is difficult to give estimates without knowing the nature of the fault or damage. However if we are able to repair the door in one visit then the cost is £85+VAT plus any costs of parts that are required to repair the door.
If, on arrival, the engineer assesses that the repair cannot be completed on the first visit, then there would be no cost for that call out and instead we would provide you with a free quote for the total cost to repair your garage door.
How long does a repair take?
In general it is difficult to say accurately as each repair may require a different amount of work, common repairs usually take will take between 20mins to 1 hour.
What happens if I am not home?
If you are not home during the time of repair this is not a problem, as long as access to the garage can be arranged either by leaving a key with a neighbour, leaving a key in a safe position, or possibly leaving the garage door unlocked. The engineer will then complete the work and can either return the key to the neighbour or safe place, or post the key through the letter box of your property.
Can we pre-schedule a date for the repair?
As general practice we book all of our appointments in advance by about 2-3 working days, (during busier times this may increase due to demand).
Will you have the parts to repair my garage door?
Our repair engineers carry a lot of common garage door spare parts from garage doors that have been in production over the last 30 years. Any less common parts will be ordered in and then we will book a mutually convenient date to return and fit the new parts.
What is the process of booking a repair?
You can contact the office in many ways, via this website, phone, email or in person. Once you have made contact, we will take down your address and book you in for an appointment for as soon as possible which is convenient for you.
Do you repair old garage doors?
Yes we do repair many different old garage doors, for example Henderson, Starfleet, King doors or Marley. We are able to repair these using replica parts that are still currently produced even though the manufacturer may be out of business.
Do you supply new batteries for my remote control handset?
Usually yes, we stock a wide range of batteries which are compatible with a large range of remote control handsets.
I’ve lost my keys to my garage door, can you supply new keys?
In the event that you lose your keys, we are unable to supply spare keys, however we can replace the lock barrel or handle with an incorporated lock barrel to provide you with new keys.
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